We Stand Behind Our Work
At Leak Sealers Environmental we are so confident in our ability to perform our many services, the quality of work our personnel are trained to perform, and most importantly, the products we use, that we offer “We Stand Behind our Work.” This statement guarantees that we will always be available. We operate 24 hours a day, seven days a week. We have the best-qualified people to service our Clients and we have a conditional lifetime warranty on our clamps and enclosures.
Our Warranty Pledge
Leak Sealers pledges to come out and adjust leaks; satisfying our clients’ needs that these costly re-pumps will be at no charge. If a plant shutdown or turn-a-round occurs, Leak Sealers will re-inject the clamp/enclosure once again at a minimum charge and start the warranty over.
Design Specifications
All Leak Sealers clamps will be designed and fabricated in accordance with applicable ASME and ANSI codes.
Don’t Void Your Warranty
All Leak Sealers warranties will be void for abuse to the product or for not normal operating conditions such as line hammering, wrong design conditions provided by the refinery personnel, and for any drastic change in the operating conditions which were not stated in the paperwork before installation of the enclosure.
Are There Any Warranty Repair Charges?
All warranty work will be done at no charge if it is performed on a routine basis. ( 7 A.M. to 4 P.M. Monday through Friday.)
Response Time Commitment
What are the steps taken when a Client Representative calls Leak Sealers, Inc. for a job?
When a customer calls in a job, the corporate office gathers the following information on the job and records it on a Call-In Sheet.
- Whether the job is routine or emergency
- Plant name
- Contact name and phone number
- Unit
- Temperature
- Pressure
- Process
- Proper PPE required for the job
How long will it take the Client Representative’s message to reach the appropriate Leak Sealers, Inc. personnel?
Within five minutes of the customer’s call-in, a member of Leak Sealers Administrative team will dispatch the information to the Client’s Account Manager, the Operations Superintendent, and the LSI Response Team.
Within five minutes of the customer’s call-in, a member of Leak Sealers Administrative team will dispatch the information to the Client’s Account Manager, the Operations Superintendent, and the LSI Response Team.
How long can the Client Representative expect to wait to see a Leak Sealer’s Response Team Member?
Once the Account Manager has received the information, he will call the Plant Contact with an Estimated Time of Arrival of the Leak Sealers’ Qualified Response Team.
How does Leak Sealers, Inc. track the progress of each job?
When the Response Team arrives at the job site, all critical information is then communicated with the Corporate Office and documented for technical support and follow-up requirements.
How long will a Routine Job take to be completed?
Most Routine jobs are completed within an estimated time of 3 business days. This time frame includes all aspects of the job from start to finish, including measure-up, engineering approvals, fabrication and installation.
How long does an Emergency Job take to be completed?
Most Emergency jobs are completed within 24 to 36 hours. The Account Manager is in constant communication with the client contact from beginning to end.